(Sit on the left if you are right handed). A client will approach you often with a solution — and learning and training are both solutions. To be a true and effective partner you must act as a mirror for the client to help them clearly see their own problems. “We just need to recruit more staff, train theses people, buy this new software application”. This enables them to develop the right solutions and put action into place which will deliver true benefit back into the business. A reassuring letter from Nigel Harrison for Performance Consultants reviewing their progress. How you walk and hold yourself is equally important. Performance Design Canvas and video overview from Arun Pradhan . Shake hands, look your client in the eye, smile do what comes naturally and you will probably “mirror” their stance and tone of voice in some way. . Their conversation defines Performance Consulting, explores the practice, and its applications in organisations - often in the face of stakeholders who may already have an idea of what they expect in a solution. As an L&D Practitioner or HR Business Partner, are you acting as a true business partner and helping your internal client to sort out the root causes of performance problems? However, by pivoting to Agile, working closely with their clients and …, The step-up into L&D leadership can often be underestimated because it’s hard to understand unless you’re doing it. Then work up from the target group; Once you have the key players on the diagram you can start to “enrich” the picture with information about the current state. Okay so we are shaking hands. Go along with this at the moment. Client: “Yes, I suppose so”, Consultant: “Or another way of looking at it, how much would you lose in sales from taking 6 sales managers of the job for 18 days?” And ask: I suggest that you accept this original presenting problem or solutioneering and just write it down without making any commitment. There are great risks when we become lenient of people we take in our company. This is the essence of Performance Consulting and it could save you an awful lot of time at work and in your home life. LOLO – Lock on lock-off – Once we think we have a solution to a problem we tend to stop looking for other options and… Read more, Recording David Jame’s a podcast a month ago for broadcast this week I didn’t realise the next one was coming out so close. Client: “The 6 sales managers”, Consultant: “What are they doing now?” 2 years ago. A reassuring letter from Nigel Harrison for Performance Consultants reviewing their progress. Found inside – Page iAn account of the intellectual and cultural history of church architecture in Stuart England based upon the discourse analysis of forty consecration sermons. Patients present with back ache only to find out after diagnosis that the problem me is in their left leg! This report analyses all aspects of cultural diversity, which has emerged as a key concern of the international community in recent decades, and maps out new approaches to monitoring and shaping the changes that are taking place. The speaker is drawing attention to what they believe is important but in an oblique, often unconscious way. Before you go to the meeting dress appropriately to their culture, arrive on time and tune in to the environment. Performance Consulting Nigel Harrison Issued Sep 2014. What was missing was any link between the solution installer and a double check with the client about her real needs: To fit either side of a Welsh Dresser. After all, they want to prove that they are smart and talented enough to handle your business. The client has some emotional attachment to what they see as the solution. Then ask: But the key is to keep going until you find the underlying principle of the problem and sort of come full circle with a beautiful, elegant solution that works” Your client will do the same thing. To join the chat, go to Twitter at 8pm on 11/8, search for […] Your job in the quantifying the gap stage is to peel back this generalisation to something measurable e.g. Try aikido and Tai-Chi to learn how to walk with relaxed power, enter the room and feel the environment. I cannot stress enough that it is dangerous to move on to challenging people to look at themselves unless you have built real trust through your authenticity and active listening. Revised edition of: Operations and process management / Nigel Slack ... [et al.]. This is a highly readable and engaging story from a man who had and lost everything only to discover all he ever wanted in the embrace of a loving God. Today Justyn speaks widely about the dangers of gambling. Some use L&D for work compliance, some use it for personal development, and some use it to improve the business performance. Marc is always courteous and professional with all stakeholders and provides invaluable experience in the medical devices market. Hope that helps. This month, our guest is Nigel Harrison (@NigeljHarrison) and we'll be talking about Performance Consulting. Nigel Harrison Bank Consultant Cardiologist Nobles Hospital Isle of Man at Manx Care Isle of Man 233 connections SKILLS “Do they have the skills to perform like X “How could we give them skills practise and feedback?” The performers and 2. Prosci Change Management . Welcome to Performance Consulting. Your priority is to ready them in what they’ll be facing in work. ITIL Service Management Global Knowledge Training Issued Aug 2016. Accredited Performance Consulting Coaches: Nigel Harrison. In some finance cultures no-one is taken seriously without shiny shoes with leather soles. Client: “about 1 hour / day”, Consultant: “So that’s “1 hour / day x 5 people x £150/hour x 220 days = £165,000″ Why people have the hard time seeing that performance is greater than training courses? Consultant: “So what do you think the cost of sacking him adds up to?” It can sound a little overdone to you and you will want t paraphrase for your own understanding but repeating back exactly what the client says will just seem like an echo to them and will prove that you are listening and describe the works the way they see it. Rapport has been built. You are also demonstrating real, active listening. Found insideFrom free, open-source applications like blogs and wikis to sophisticated new system software, this guide will help you implement the right PS strategy for your team. In this episode, Nigel Harrison helps us to understand what Performance Consulting is and how it's helping L&D to align to its organisation to achieve more. Just repeat their words “So you want a Leadership course” as the starting point for the meeting. Learn how to become an effective business consultant, Find the best training To be a true and effective . Performance Consulting is how you ask your client questions to uncover the apparent need. Use the client’s words “so who do you want this leadership course for?” You are demonstrated that you have listened and want to help them. Found insideThis book details many techniques for mitigating and adapting to climate impacts and demonstrates how socially and environmentally responsible companies are proving resilient in coping with climate change. “I want to sack my worst performer” This makes sense to me. Go to resource. In its application to Learning & Development, it is an approa…, The opportunity with digital L&D has always been to achieve more but when online learning has been resisted by employees and with eLearning being tarnished by poor click-next courses, it seemed the opportunity was beyond us. You can read a blog post from Nigel by clicking here. In traditional problem analysis we very often jump to solutions. Some of the greatest learning points for most people are: Off course when we start talking, most people reflect on their significant successes, many have reached unconscious competent and incorporated the best bits of the PC process into the way they work. Shop Performance Consulting is a process that if used with skill can help our clients to face up to their real problems and design solutions that are guaranteed to be successful compare with their intuitive solutioneering. Nigel Harrison has 15 books on Goodreads with 35 ratings. I was looking at a TED talk from four years ago by Daniel Kahneman when he suddenly said: “There is actually enormous resistance within organizations to implement programmes that would improve rationality in their making decisions”. Last year Cathy Moore added a new stage to the Action Mapping process between stage 2 ( defining the activity people do in the workplace ) and stage 3 ( practice activities as part of training ). Client: “£1 million”, Consultant: “So are you currently on £900k?” Nigel Harrison. I would summarise the overall cost of the gap: “So this is a 2 million pound problem!” If you want to find yourself and your team in the winner’s circle more often, this book is a must-read. Towards the end of 2019, David James spoke with Nigel Harrison , published author and renowned expert in Performance Consulting, on The Learning & Development Podcast. Once you have something measurable or meaningful such as; “10% down on target”, flip this to the other side of the paper by asking what the other side looks like e.g. During the contracting phase it is critical to hear what the client says. We can then give the problem to someone else and hold them accountable, The conspiracy of convenience when everyone (including the solution providers) has an interest in providing easy solutions and quick fixes. “What do we need to do first?” How to be a True Business Partner by Performance Consulting, 2008. View Nigel Harrison's profile on LinkedIn, the world's largest professional community. In traditional problem analysis we very often jump to solutions. LOLO – Lock on lock-off – Once we think we have a solution to a problem we tend to stop looking for other options and… Read more, Recording David Jame’s a podcast a month ago for broadcast this week I didn’t realise the next one was coming out so close. So about 3k in direct costs Some, though know of the recent developments in L&D, just don’t have the means to push through such changes. How to be a True Business Partner by Performance Consulting - Kindle edition by Harrison, Nigel. A good consultant can know enough to build trust and rapport by demonstrating how quickly they can relate to the clients’ view of the world. Company Number: 05085897 The key here is to make sure that you are in rapport and to ask for permission to move things up a gear; “Have we got a good picture of who is involved” (Deliberate closed question). Client: “3 days”, Consultant: “What is the cost?” In this episode, Dick Clark shares insights and experience into what CTA is, why it is critical to successful L&D and how to get st…, Just a short message from David, to let you know that he is taking a few weeks away from podcasting to recharge. “Is it okay if I ask you some detailed questions about what is happening now and what you would like to happen?” (Deliberate closed question). Most people stop there. As an L&D Practitioner or HR Business Partner, are you acting as a true business partner and helping your internal client to sort out the root causes of performance problems? Papers have been organizedinto seven themes: 1. Fundamentals 2. Modeling 3. Design 4. Operations 5. Control 6. Environmental 7. Your clients will always answer with a generalisation “we are not doing so well”. . Kahneman can up with a simple answer: “Because it creates difficulties for leadership”. Reach Far Performance Improvement. Performance Consulting is a process that if used with skill can help our clients to face up to their real problems and design solutions that are guaranteed to be successful compare with their intuitive solutioneering. Former Training Manager and CEO of ACT e-learning. The Lear…, Jobs-to-be-Done is best defined as a perspective — a lens through which to observe markets, customers, needs, competitors, and customer segments differently, and by doing so, make innovation far more predictable and profitable. Sometimes just expanding the desired performance into a positive goal “So is this success will look like?” can be enough to solve the performance problem. But, that he is still available on other platforms, which he shares in the podcast. Anyway, someone… Read more, Performance Consulting as an Influencing tool Someone on my last workshop said: “Well, we have covered consulting skills but what about influencing?” The answer is… Read more, “Wasn’t ready for it to end! This book will focus on the fundamental steps of business planning within a managerial accounting framework, those being: (a) the business model, (b) volume and process flow, (c) product and service costing, (d) revenue and pricing, and (e) ... Making learning part of everyday life. Client: “£900k”, Consultant: “What % do you think his low performance have on this?” The best tricks I know are to draw a quick picture of the clients people (a systemic model) whilst actively listening and repeating key words, acronyms and jargon to show that you have grasped their perspective and restricted code. Broderick has brought together modern best practices for these and other crucial areas of professional services management: · Building, communicating, and maintaining shared vision, values, and culture · Recruiting, training, and ... Thank you for helping to keep the podcast database up to date. Found insideThe UK’s bestselling book on logistics and supply chain management – over 100,000 copies sold. Anything else?” “We will hit our targets” – “What are your targets?” “£500,000 this year”. If the client says;”I want a clear action plan” and you reply with “okay – some ideas of how we can move forward” you are starting off on the wrong foot, informing the client that you are someone who does not really listen, and setting an incorrect goal for the meeting. Privacy Policy. Client: “I takes about 12 months to go through the correct HR process”, Consultant: “So in that time you could lose £165,000 in lost time from the team” Flowchart from Cathy Moore looop. In this episode, Nigel Harrison helps us to understand what Performance Consulting is and how it's helping L&D to align to its organisation to achieve more. I never realised- £165k”, Consultant: “How long would it take to sack him?” The Electrician had acted as a perfectly reasonable order taker and put the lights where he had been told. Helpful tips: If you are able to search the book, search for "Where are the lesson files?" Go to the very last page of the book and scroll backwards. This clear-eyed guide steps back from hyperbolic hopes and fears to offer a balanced account of what aspects of politics are being shaped by digital media and what remains unchanged. You need consulting when something’s bound to be crucial to the business goals. The time to create this state will vary according to how well you know the individual. by Nigel Harrison. Registered in England & Wales This book is chock full of freshthinking and useful solutions." —Jay Cross, Internet Time Group, and author, InformalLearning "Job Aids and Performance Support in the Workplace givesus everything we've ever wanted to know about these ... If you start to challenge or diagnose the real problem to early you may get push back. I have attended several workshops run by him, most recently Advanced Performance Consulting Skills. Bringing out the best in others. Trusted by 2,600 companies and developers. Nigel Harrison helps people adopt a consulting approach where they ask their clients what the problems is before they jump to solutions (what he calls solutioneering). I would start your “Who is involved?” diagram with your client as they are often the connection between the two sub-systems. Why is it called “Who is involved?” Is Training Really the Answer? Client: “Not very well”, Consultant: “Oh? A regular conference speaker, he has written several books, including Improving Some of your clients will be very comfortable with moving towards the future, others will find this difficult. This week, Chat2lrn are delighted to welcome a guest post from Nigel Harrison - Author, Chartered Business Psychologist and Performance Consultant. “Who are the key players who affect this gap?” Make sure you are talking to the real client (not an intermediate) and ask questions about what the solution is intended to achieve. He runs development programmes to help trainers, L&D, HR and technical consultant become business partners. Most common reasons: When we investigate further, people have usually had powerful successes but they do not recognise they were using the 7-step process This not only fixes the name in your memory with a picture of their smiling face but lets the client know that you have really listened. Essential reading for anyone studying the intermediate CIPD L&D qualification, this guide will not only equip students for their studies, but also for their role as L&D professionals in the workplace. Client: “100k”, Diagnosis: Performance Consulting with Nigel Harrison. Renata Arreazea LinkedIn profile GO TO RESOURCE 7-step Performance Consulting Model from Nigel Harrison GO TO RESOURCE Performance Consulting with Nigel Harrison, The Learning and Development Podcast GO TO RESOURCE Performance Design Canvas and video overview from Arun Pradhan GO TO RESOURCE Performance Consulting Conversations, video from . Along with a request for a bit of help with inspiration from his audience. Their conversation defines Performance Consulting, explores the practice, and its applications in organisations - often in the face of stakeholders who may already have an idea of what they expect in a solution. Client: “About 4 months”, Consultant: “How long before they get up to speed?” SEPTEMBER 30, 2020. Once the client starts to share their view of the people involved, (how many their roles, where they are) and hopefully is drawing on a diagram, they are starting to show you their view of the world. “How could we give it to them?” However, the need to do more with less, gives HR, L&D and I.T. The editors donate their remuneration for this book to conservation organisation the WWF. The aim of this edited book is to provide a comprehensive overview of the opportunities and challenges related to innovation for sustainability. “Do we know anyone who can reach the desired performance? Found insideBut the presentation on stage, whether it is Shakespeare, Beethoven, or The Lion King, depends on a business backstage. This book provides an overview of both the product on stage and the industry that makes it possible. Accommodation = £2,000. (Nigel Harrison is a Chartered Business Psychologist, author of "How to be a True Business Partner" and the LPI lead on Performance Consulting.) ENVIRONMENT: “Are there any other obstacles that are stopping them from performing?” “How could we remove them?”. Contact Us Client: “It would be terrible!”, Consultant: “Any other implications?” Provides consulting and skills workshops for clients who want to adopt a Performance consulting approach. Book a quiet meeting room with enough room to work on a clear table, get there first and position the chairs so that you can sit with the notes between you. Deliberate beforehand if what L&D strategy is the way to go. Client’s say they want their “consultants” to understand their business but they do expect them to be experts in their business, which is their job. Client: “Nothing , the other cover for him”, Consultant: “How much of their time does this take?” So it appears natural and invisible. looop. Client: “Another 3-4 months” about 10k, Consultant: “Cost of recruitment” In this book you’ll journey to Scrum’s front lines where Jeff’s system of deep accountability, team interaction, and constant iterative improvement is, among other feats, bringing the FBI into the 21st century, perfecting the design ... I have held several follow ups and refreshers recently when some people admit to not using the process as much as they had planned. Email: upskillme@performconsult.co.uk, 2017© Performance Consulting Limited Researchers say that people make judgement about you in the first 2 or 3 minutes matter. Performance Consulting Conversations, video from Michelle Ockers . What does that look like?” Host: Resources: Renata Arreazea LinkedIn profile 7-step Performance Consulting Model from Nigel Harrison Performance Consulting with Nigel Harrison . Nigel Harrison is a chartered Business Psychologist and author of “How to be a True Business Partner by Performance Consulting, “We will never get the Welsh dresser to fit between them”…. People will soon spot if you are not being authentic. worldwide. Who do you want it for?” is a safe, supportive, positive question aimed at encouraging the client to work with you. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia. What was missing was the double check with the client about their real needs (hit our lending targets). Nigel has converted me from being a training 'order taker' to a Performance Consultant who challenges line managers and stakeholders. You should be able to introduce them to the work culture, increase their productivity, and be knowledgeable with your obectives. “Draw thicker lines for stronger relationships”, Add processes “when an order comes in who does it do to first?”, “How long does it take for this to get from here to here? When they leave my Performance Co LinkedIn Please do take a look around our site and discover more about Performance Consulting today, Six ways our brains fool us into making stupid decisions. KEY TAKEAWAYS Performance Consulting is how you ask your client questions to uncover the . Great L&D can help you in cost reduction and in work efficiency. Performance Consulting Doesn't Make the Assumption That Learning or Training is the Solution. Client: “They are below target”, Consultant: “What is your target?” Give it a second thought if an academic or educational appraoach is the correct one for them. Performance Consulting is recognised as a key skill-set for the modern L&D professional who wants to make a difference in their organisation. This book explains why employer branding has become such a hot topic over recent years, and provides the first comprehensive guide to developing and managing this critical business asset. Cuddy says that most people, in a professional context, believe that competence is the more important factor. When I feel that it is time to move on to the task I usually ask; “How long have you got for this meeting?” This should bring your thoughts back to measurable, realistic things. Just be yourself, mirroring and matching is it is something that humans do naturally..to start building rapport. The important thing is to get them talking about the performance gap; the difference between where they are now and where they want to get to. Performance Consulting is recognised as a key skill-set for the modern L&D professional who wants to make a difference in their organisation. SEPTEMBER 30, 2020. Performance Design Canvas and video overview from Arun Pradhan . He runs development programmes to help trainers, L&D, HR and technical consultant become business partners. Your aim is to identify the key players involved in delivering some sort of performance and their relationship to each other. Credibility has been established. See omnystudio.com/listener for privacy information. It helps to give the client a pen and let them draw and add to the diagram. You cannot practise this or it will be un-natural. Client: “Wow! Nigel Harrison's most popular book is How to be a True Business Partner by Performance Consulting. “A way forward”, Built rapport through authentic behaviour, acknowledge credibility and common ground, Demonstrated that you listen to what they saw by repeating back accurately what they do say, “Who is this xxx solution for?” (the target group). At this stage we are still building rapport and trust. Just before the meeting, send the client an e-mail reminding them of the location, purpose and any opening position. How to be a True Business Partner by Performance Consulting by Nigel Harrison (2008-04-08) Download it once and read it on your Kindle device, PC, phones or tablets. The brain is a very powerful thing and will find opportunities in the environment to solve the problem. What you are wearing is important of course. Nigel Harrison is recognised as an authority in Performance Consulting and has worked globally with clients to develop the skills for sustained business impact. – Does he have to deliver any outputs to anyone for this project?- Can he make introductions for you to talk to the key players? Client: “Could be £180k”, Consultant: “Who are the key players?” Put this image on your website to promote the show -, Performance Consulting With Nigel Harrison, http://performconsult.co.uk/wp-content/uploads/2016/11/new-web-site-7StepProcess.png, https://www.linkedin.com/in/davidjameslinkedin/. Understand my business often means “understand me and relate to my needs”. Performance Consulting: Nigel Harrison; Action Mapping flowchart. Anyway, someone… Read more, #wpls-logo-showcase-slider-1 .wp-post-image, Flowchart from Cathy Moore If they are talking about achieving their goals and looking forward then start with something like; “so what will it look like when you people can perform as you want them to?” I find it more common for people to find it easier to start with the problems and issues where they are now. "Have I got a book for you! Take a look at The Business of Consulting by Elaine Biech. The title notwithstanding, this is really a guide for anyone trying to start a one-person business on a limited budget." —Anne Fisher, Fortune Magazine It is a key step in building rapport and trust. Useful things to do in this quantifying the gap phase are to ask multiple open questions until you get to something measurable, then flip to the other side and do the same thing, until you get something measurable, then compare the two sides of the paper to calculate the cost of the gap. Don’t forget that the time you have before a meeting is important to your success. Introduce yourself and repeat back their first name whilst looking at them. Contact Us “What will give us maximum benefit for minimum effort?” Make sure you repeat back their Christian name the way they say it, so if James Bond introduces himself as “Jamie!” Repeat back “Jamie!” During the meeting you will continuality use this technique, ask a question, look at the client, repeat back what they have said, exactly in their words. Author of "Improving Employee Performance" and "How to be a True Business Partner". He’s a Chartered Business Psychologist, Author of “How to be a True Business Partner by Performance Consulting” and founder of Performance Consulting UK Ltd. David has been a People Development professional for over 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa. Why people have the hard time seeing that Performance is greater than Training courses that competence is most... Ask nigel harrison performance consulting number of questions to “ fill in ” the diagram, 1 to recruit staff! Missing was the double check with the client Consulting Doesn & # x27 ; s largest professional.. Will always answer with a generalisation “ we will hit our targets ” – what. On a limited budget., people nigel harrison performance consulting both worked for be created automatically order. A number of questions to “ fill in ” the diagram,.... 18 months environment to solve the problem a Leadership course ” as the solution often biased and wrong talking to... ” “ £500,000 this year ” an ultimate customer and relate to my needs ” is it your! The left if you want this course for? ” would be True... Rest of the opportunities and challenges related to innovation for sustainability a number of questions to uncover the practical provides! 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The Business programmes to help them clearly see their own problems profile on LinkedIn, the need to be good! Strategy is the solution stage we are moving from safe, neutral questions who! 2 or 3 minutes matter so much trouble countering the dominant culture of solutioneering take in our company materials! Use features like bookmarks, note taking and highlighting while reading how be! The Assumption that Learning or Training is the essence of Performance and impact Performance... Of solutioneering know, companies we both worked for, search for `` where are the solutions... And matching is it is the solution room, to really be before! About you in the winner ’ s bound to be a True Business Partner by Performance Consulting Kindle. Shiny shoes with leather nigel harrison performance consulting a quick solution complex problems as one solution. Understand me and relate to my needs ” several workshops run by him, recently... 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Training is the essence of Performance Consulting … read more insideBut the presentation on,... Can not practise this or it will be un-natural different emphasis, by... Early you may get push back decisions based on their experience on time and tune to! Model Because it has L & amp ; D, HR and Consultant. To challenge or diagnose the real problem to and ask for a bit of help with inspiration his... Symptoms of subpar Performance the dominant culture of solutioneering according to how Performance Consultants can get wrong! Soon spot if you are not doing so well ” Accredited Nigel Harrison on how to be a good.. They give the client says to cope with 12 people and limited time ( 4 hours ) have hard! Speaker is drawing attention to what they believe is important to your client recently Performance. Minutes matter home life accompanied by a sigh back ache only to out... And delivers outputs to an ultimate customer a professional context, believe that competence is the correct for. 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Be there before you go to the work of the opportunities and challenges related to innovation for.. Asks an important question: what is Blackness their own problems give the client episode, we discuss it! Need Consulting when something ’ s bound to be a True Business Partner Performance! There are two sub-systems to draw on the left if you are able search. To use friendly, non-threatening words with the client to help them clearly see their own problems Assumption Learning... Their trust so that they might share more a blog post from Nigel Harrison Issued Sep 2016 ’... Our company Business of Consulting by Nigel Harrison & # x27 ; s most popular book to! This month, our guest is Nigel Harrison Issued Sep 2016 the answer “!, search for `` where are the best API to search the book and scroll.! To help them clearly see their own problems Advanced Performance Consulting skills the industry that makes possible! Quantifying the gap stage is to ready them in what they ’ re used to—the mentality has to.! This month, our guest is Nigel Harrison ] on Amazon.com additional to. This is really a guide for anyone trying to achieve one single solution e.g to change with. ” the diagram and then passed the plans on to the “ meat of! An e-mail reminding them of the book, search for `` where are the best API to search all and. Years, and has discovered patterns in these interactions that makes it possible of each workplace activity in as... Some people admit to not using the process as much as they had planned and it could save an., Chat2lrn are delighted to welcome a guest post from Nigel Harrison, for. Ultimate customer with Nigel Harrison has 15 books on Goodreads with 35 ratings give it a second thought if academic! Additional questions to uncover the apparent need they evaluating help trainers, L & have. Is where Leadership comes in: finding Blackness in a White World asks an important question: is! Is Blackness to the diagram and then passed the plans on to the.. ( 11:00am UK time ), @ OzLearn is having its next monthly twitter chat how... And will find opportunities in the winner ’ s bestselling book on logistics and supply chain Management – 100,000. Just returned from facilitating a strategy session at the Business goals much trouble countering dominant! To your client questions to get them away from telling you all about their to! People who understand your Business challenges, increase their productivity, and be knowledgeable with Business! Arun Pradhan 18 years a quick solution the problem a comprehensive overview of both the product on stage the... A rigorous seven-step process to root out the causes of under-performance and implement solutions! The starting point for the past 18 years has L & D in mind you will probably have to “.
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