We offer Free Estimates & Installation every single day of week.â¦. I was there and it was not, even the installer said it did not have to be removed. My wife and I decided to put new carpet down on our first floor. I was able to get an appointment for … 77 reviews of Empire Carpet Flooring "We just used Empire to replace carpeting in our whole house. Empire Flooring Reviews: Carpet, Hardwood, Tile, and More Whether you are a new homeowner or a seasoned pro, figuring out the flooring that will work best for you home takes a lot of time and consideration.  I see that your location is listed as Quakertown, PA.  We are Empire Carpet Flooring located in Northern California and do not go out of state,. Below are some of the advantages and disadvantages of Empire Today. To share feedback or ask a question about this article, send a note to our Reviews team at reviews@thisoldhousereviews.com. Based on my experience  I believe the company you are dealing with is Empire Today. You can find 70 Empire Today locations in 30 states around the country (plus Washington, D.C.). He helped me with various different tasks from living room to kitchen to bathroom.  I didn't get the email.I got an email asking if I wanted to put in the order, I emailed back to the sales manager on the email that I didn't receive the promised email.  They tried to bait and switch the carpet on us. Empire Today offers 12-month or 48-month financing. You’ll also be asked to provide some information about the type of project you are planning, including the room of your house and the styles you’re interested in. To help you find the right company to replace your floor, the This Old House Reviews team took a close look at major providers across the country to give you an honest review. Empire Today: With over 50 years of experience behind them, Empire Today is well known for their high-level in-home service and wide range of flooring options. Everyone, beware, as it is easy to confuse the two, and you do not want to work with. Empire today experience was a bit frustrating.Sales rep was nice, did his job We didn't book right away, I received a post card in the mail, it suggested calling to see what better deal we could get because we didn't book yet.  The quality of the installation was great and our replacement carpet was of the highest quality. We hope reading Empire Today reviews and ratings from real customers allows you to understand the exceptional level of quality and service that we strive to offer for all of our carpet, flooring, and window treatment products and services.  After back and forth phone calls and emails. Because Empire Today has many locations all over the country, the quality of customer service may vary depending on where you live. Copyright © 2004â2021 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. In addition to residential flooring, Empire offers blinds and shades as well as commercial flooring options. Learn about Empire Carpet culture, salaries, benefits, work-life balance, management, job security, … Nor did Empire send a courtesy email asking about the visit. The flooring …  I didn't get the email. 4 people who called me told me they could not give me the cost per yard of anything since they only quote "all inclusive" prices. The salesman came and said that he would email the estimates as well as the link to the outdoor carpeting that was available by the end of the day. for so much less than the other competitors for my business. We make it easy with our shop-at … The website states that if you find a similar comparable product at a lower price, the company will match the price for your project. He told me he wouldn't process it! Original review: Nov. 24, 2020. They accuse me of lying. The company gives its customers a personalized consultation process within the home, and it provides an all-inclusive price estimate without hitting you with hidden fees later. Simply upload a photo of your room, then choose your preferred flooring option to see how it could look. Salesman came out couldn't tell me cost of carpet, was told the cheapest carpet would be the same cost when I asked how that was possible he said he didnt know.  Didn't know how to properly measure or calculate the square footage. It provides an in-home shopping experience and digital tools that eliminate the need for shopping for products at a store. The team atâ¦", "I went overboard and got 6 estimates for my complete repipe and master bathâ¦", "After carefully interviewing over 10 contractors we selected Sami and Sons andâ¦". Here are some of the steps included in Empire’s installation services: The cost to replace your floors can play a large part in whether or not you hire a company. Your consultant will help you choose the best flooring for the area or room. Empire today experience was a bit frustrating. Some negative reviews mentioned incorrect installation or service people showing up late to their appointment. I want a refund, Hi Lakeland, Thank you for taking the time to share your experience and request.  Based on my experience the company you are probably dealing with is Empire Today that does the TV advertisements. !We called for a quote for the carpet for the room we used as an office and the person who came to see us quoted us $ 3,000 to do what we thought was really crazy and we let him know, after arguing they offered us several discounts up to fifteen hundred dollars but we decided to let it go and not do it. EmpireToday ranks 39th among Carpets … They offered us that they would do it the next day but after paying they told us that the quotas for the next day had run out and they made us wait 4 days but well finally the day came that they would install the carpet Ho surprise when we saw that only one person arrived at Install the carpet because as I said the contract said that Empire would remove the furniture and do the installation but well we had already paid and waited 4 days so we decided to start but seeing the carpet we realized that they had sent us to install the carpet with 4 patches or ties that would remain in the middle of the room so we decided to complain and not accept that carpet. Let me start off by saying as I called them to schedule an appointment, it was easy and quick. The company also has a photo gallery where you can view various styles within a real home so you can see what the final product looks like. Tankless Water Heaters: What You Need to Know Before You Buy. The installers will also clean up after the job is done. Good price  excellent service  fast delivery and excellent installers thank you so much, See all photos from Edie F. for Empire Carpet Flooring. The carpet we had before lasted 18 years and never did this. Hi Mary,Thank you for taking the time to share your experience. If you need to spread out the cost of your flooring project, you can apply for financing. So we called and complained about this  So we  were told this should not happen so we ended up having to have that carpet removed and new installed by empire. It was a complete waste of time. Best to you, and thanks again! Consumers can choose from Berber, Frieze, which is a bit like shag, Loop, Pattern, Plush & Texture, and Indoor/Outdoor carpeting. Hi Lorie,Thank you for taking the time to share your experience.  I paid them 10k for the carpet. … Use Home Depot for your carpet needs! For projects like flooring replacement, home improvement contractors offer varying levels of customer service, options of materials, and expertise to complete a quality job. I believe you are dealing with Empire Today that does the TV advertisements, we are not the same company or affiliated with them in any way. Consumer reports indicate that customers enjoy being able … Get the latest This Old House news, trusted tips, tricks, and DIY Smarts projects from our experts–straight to your inbox. Yelp users havenât asked any questions yet about Empire Carpet Flooring. 153-23 76th Road. Browse all Empire Today reviews …  No response back from Empire's customer service supervisor.I called and was on hold for 15 minutes and after 15, the automated system said "Call back " and then hang on me.So I did the "chat in" feature.  Salesman came out - gave me a quote and I asked "so is it 50% of that?" Your trust is our top concern, so businesses can't pay to alter or remove their reviews. That should be a red flag right there. On their website, ball park figures for flooring are not listed. He didnt want me to read the contract told me only one person ever read it and mocked them for doing so. 10/10 would recommend Empire to sworn enemies and terrible people.  Based on your review I believe you are dealing with Empire Today, the company that advertises on TV. I amâ¦", "My wife and I recently bought a house and decided to refinish the old, original hardwood floors. The salesman came and said that he would email the estimates as well as the link to the outdoor carpeting that was available by the end of the day. Each type of flooring company will have benefits and drawbacks, depending on the qualities you’re looking for. Empire is the easiest way to get the best value and a …  Could you please redirect your review to their Yelp page and remove it from ours. This is my rundown of my experience with Empire …  We are Empire Carpet Flooring located in Northern California and do not go out of state. Share your voice on ResellerRatings.com Then, select a date and time that works for you. With the reviews and opinions, I found that Empire Today did a good job with most of the people that I spoke with.  I see that you list your location as Calistoga, Ca.  The company you refer to is Empire Today, we are not affiliated with them in any way or manner. Base salary is provided for acct managers. It is only my husband and I that live in our home so there is no reason for this to happen our living room and hallway looks like waves going through it. Our store is open 6 days a week. These specials come and go, so it can be beneficial to stay up to date with the company to catch the best one. Empire … We ordered our carpet the middle of Oct to have … Here’s what you need to know about choosing, installing, and living with a tankless water heater.  I ask for a credit and they said the floor was removed.  Could you please redirect your review to their page. Many locations offer the option to schedule next-day services. I stated how I was not interested afterall. I got all of their reviews and opinions. Overview EmpireToday has a consumer rating of 1.45 stars from 118 reviews indicating that most customers are generally dissatisfied with their purchases. It was determined that our cats were catching the Berber loops with their nails and the vacuum was then lifting the strands out of the flooring. Empire Today is a well-known name in the flooring replacement industry. Empire offers a variety of flooring styles to choose from, which include carpet, vinyl, tile, laminate, and hardwood. We are experts in floor installation, cleaning, refurnishing, repairs, and so forth. He or she will take measurements and consider details of your home like: These factors will help determine the final cost of your flooring project, and the flooring expert will give you an upfront, all-inclusive estimate. Empire Today’s flooring professionals will visit your home to learn its unique needs and the factors that will help determine the best type of flooring. We were very surprised with Empire… What is even worse is he said my room was 400 sq feet when in reality, after an honest guy came today, The room is 306 sq ft. Peter lacks integrity and I would avoid this place! Read employee reviews and ratings on Glassdoor to decide if Empire … This review is in regard to an incident that took place in Memphis, TN. Icicles may be pretty but they can tear off gutters, loosen shingles, and cause water to back up into your house. Call 877-799-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. If I could give zero I would. He stated his name, but I didn't quite understand.I explained that I was interested in the following: laminate for the second story and stairs, windows treatments, and linoleum for the basement. Hi Bonnie,Thank you for taking the time to share your experience,  we are Empire Carpet Flooring located in Northern California and do not go out of state. This review is in regard to an incident that took place in Memphis, TN.Buy your floors from Empire if you want a 5-star in-home presentation by very nice people selling a 0-star product. Very good relationships with major carpet mills. Empire carpet is a full- Service Flooring Company, Offering Material & Installation, Also offering a complete line of hardwood floors both domestic & exotic, Carpeting, Tile, Laminates & vinyl. Read real customer ratings and reviews or write your own. We contacted them through their website for an estimate on laminate flooring for the first floor of our … Had carpet installed and after just a few months noticed the carpet was wearing in high traffic areas. They keep saying I own for the vinyl.Bill M, Hi Bill,Thank you for sharing your experience. One potential drawback is that you will not know anything about pricing until you schedule an in-home visit. The products included in this article are available at various home improvement stores, local home centers, and online retailers like Amazon. This company is s joke. A snow shovel helps you clear high-traffic areas of your yard, driveway, and sidewalk after a snowstorm. [They] made my carpet installation very easy. ... reviews and/or responses on this website to affirm that the information provided is accurate.  This company is all about smoke and mirrors. I am still awaiting my 750.00 deposit to be refunded!! Reality check--I was looking for approximately 900 square feet between the second story and basement.  It has been over 14 hours-no call.So they don't appear to need my business.  The salesperson sent out to us, as a bit needy.  We are Empire Carpet Flooring located in Northern California and do not service Southern California.  The only person you would receive a call from is Jill, we do not have a manager named Todd. Empire Today Carpet Flooring Reviews 2021. The company claims to provide its customers with an all-inclusive price for new flooring installation, which includes: Empire provides financing plans with monthly payments to fit your budget with approved credit. See reviews, photos, directions, phone numbers and more for Empire Carpet locations in Akron, OH.  I believe the company you are dealing with is Empire Today that does the TV advertisement.  I got a better quality carpet for so much less than the other competitors for my business. Empire carpet is a full- Service Flooring Company, Offering Material & Installation, Also offering a complete line of hardwood floors both domestic & exotic, Carpeting, Tile, Laminates & vinyl. This is poor installation. Request a consultation from other similar providers. We offer Free Estimates & Installation every single day of week. Thank you. Â, "Mendy was great to work with.  I believe you have the wrong company, Empire Today is the company that does the half off TV advertising. When all the measurements were said and done, the Salesman stated it would cost $8500 because it was a "big space".  I see that you are located in Florida. We had seen the TV ads and decided to give Empire a try.Empire did the best job in listening to our needs, coming to our home and showing many samples. Empire offers name-brand carpet, hardwood, laminate, tile, vinyl, and blinds & shades for homeowners and commercial businesses. On their website, ball park figures for flooring are not listed.  In fact they use carpets that are manufactured for many companies. They’ll remove your old flooring and dispose of it.  We are a one shop family owned and operated business and do not service your area. If you want to imagine your project before it’s done, Empire created a useful tool to help.  Please let me know if I can be of any assistance.Thank you,Samantha, WorstBeen 2 weeks and my next day carpet job still isn't done. I stated how I was still shopping around and would think about it.It should be noted that an itemized quotation was not provided. We got a quote for carpet and vinyl flooring. I got a creepy vibe right away. The next day my wife decided to call Empire again to ask for a second quote, this time they were priced at $ 1000 dollars including the installation and movement of the furniture, that is, they did everything.  We are not associated with them in any way, nor do we do business the same. time and the final result was beautiful. I am in real estate so I see lots of carpeting.  Could you please redirect your review to their page. I ended up paying roughly HALF of what I was getting quoted elsewhere. The company sells name-brand flooring options in a variety of colors and styles that are all built to be durable and long-lasting. Again they came to install the carpet but the person who came refused to take off their shoes to enter my house where no one wears shoes and decided to go and not do the work. In this Empire Today review, we take an in-depth look at the company’s flooring replacement services, prices, reputation, and more. Karastan: Based out of Dalton, Georgia, … Hi Jessica,Thank you for taking the time to share your experience.  Please let me know if I can help you do that.Samantha. I should of paid attention to the warnings on the reviews of Empire -, This was an awful experience. That should be a red flag right there.Anyhow, the Salesperson arrived at least 20 minutes early.  I would recommend Empire to anyone.  My husband had to help her a ton! Pickedâ¦".  Another company looked at it and said they did not install it properly. We moved all the furniture out and prepared.  Simply put we do NOT treat our clients in this manner, ever. Because she'll make sure you know what a big favor it was for her to send the contractor out with a wood-stain pen to touch up the scrapes in the floor.  I believe you are dealing with Empire Today as I am the only female sales person here as I can assure you it was not me in your home. He then said how he could do me a favor and bring it down to $7700, but would tell his boss that he was charging $8500. Empire asks for a deposit whereas Home Depot had me pay in full upfront and waited weeks to call for an installation appt! Empire Carpet & Flooring. Learn more.  The sales people did not seem pushy at all (like one of the other poster's mentioned). By scheduling an appointment with Empire Today, you also get to view flooring samples and see the options under your home’s lighting. He said " is all included in the price"  How much is the carpet per square foot? I've had follow up calls with Empire today, about 3 to date, I've been told in each call they would log my info and another department would call me about my concerns, yeah right! When I called to cancel with empire within the 3 day window (again lied to about this by the salesman) I was given the runaround then finally, got someone to try and cancel and he asked me why I told him I'd rather not say why. December 16, 2019 July 4, 2019.  The company that does the TV advertising is Empire Today and a national chain. Reasonable and professional.  We are a family run business and do not act in this manner.  She was not very prepared. time and the final result was beautiful.â in 4 reviews, âEveryone, beware, as it is easy to confuse the two, and you do not want to work with Empire Today.â in 6 reviews, âI got a better quality carpet for so much less than the other competitors for my business.â in 3 reviews, Welcome To Empire Carpet Flooring  Could you please redirect your review to their page at:yelp.com/biz/empire-todaâ¦Please let me know if there is anything I can do for you.Thank You,Samantha, I just had carpet installed by Empire Carpet. Little did we know she's the only helpful employee.  Could you please redirect your review to their page.Please let me know if I can help you in any way.Thank you,Samantha, We got a quote for carpet and vinyl flooring. To schedule an appointment, call 888-586-1548 or visit the company’s website. Contact the business for more information about recent service changes. The Empire website states that each of its flooring products comes with a manufacturer’s warranty and limited Installation Warranty. One of the bedrooms had some minor water/termite damage, and the rest of the rooms were faded and had some light scratches. The owner personally assisted us in explaining various product choices and even recommended a less expensive product of comparable quality. Welcome To Empire Carpet Flooring They came and did the carpet.  Could you please redirect your review to Empire Today's yelp page.  I believe the company you are dealing with is Empire Today that does the TV commercials, could you please redirect your review to their page and remove it from ours.Thank you,Samantha, Awful. You can find more information and details about these warranties on the company website.  They sent out a person with samples and to measure the rooms. Find 11 listings related to Empire Carpet in Fontana on YP.com. Would not recommend empire !! That’s why we recommend comparing quotes from multiple providers. Per square yard? In this Empire Today review, we help you determine if the company is a good choice for your next project. They are a big company, with large components, and no one communicates with anyone, and they don't care. Consumers complaining about EmpireToday most frequently mention customer service, sales person and several times problems. Definitely get your flooring needs handled by these guys if you're a big fan of waiting a week to get ahold of a customer service rep who will tell you through a big fake smile that there's just nothing she can do about any false promises the sales team made, and I should not expect them to repair any imperfections to my floors because "floors just get wear on them." All rights reserved. The carpet I bought was low-end yet looks beautiful! Watch as Mark installs precast concrete steps, Mauro paints a table, and Heath installs a new lamppost. Flooring sold by Empire Today includes eco-friendly as well as pet- and kid-friendly options. To find a snow shovel that’s right for you, read our review on the best snow shovels available.  Yet I would assume this all depends on the salesperson?The Berber style carpet that was installed looked great, however it started to unravel. Customer reviews for Empire Today carpeting are predominantly positive, with people frequently commenting on how easy the process is. Go with Empire if you want a fast, thorough installation of cheaply made floors that come with no warranties or guarantees, despite what the sales reps say. On the website, enter your zip code to see available appointments in your area. And she'll make sure you know all her theories on what *really* happened and how it's definitely not their fault that they sold you something made of cardboard, spit, and disappointment. The salesman was nice but explained my job to him, we agreed on a price, signed the bid and as I was asking specific timelines, discovered he was trying to install prefab wood planks when I have true hw floors. We choose Empire over another local installer because the sales agent was great! The laminate for the second story is a priority. They came and did the carpet.  We are family owned and operated and do not treat our customers in this manner.  We are not affiliated in anyway.  We are Empire Carpet Flooring located in Northern  California and do not go out of state. We strive to meet your needs from sale to installation. They are a huge national chain with little care for their clients. The carpet was not quality when I compared the EXACT carpet to Lowes price, Lowes was less money. If you are interested in new floors from Empire, schedule a free in-home estimate online or call 888-586-1548. video for S19 E14: Precast Concrete, New Lamppost. After reading all the reviews here I was worried but everything turned out great.”, “Horrible service. So after two hours in the phone, supposedly cancelled l/rescinded the contract though I am still waiting for my deposit. Alongside leading names in Shaw and Mohawk, Empire aims to deliver a wide range of carpets to families for everyday needs and heavy use.  They came out immediately to inspect the carpet, they then hired a 3rd party company to give an assessment of why our carpet was unraveling. Hi Paula,Thank you for taking the time to share your experience. Before providing a quote, Empire Today requires that you schedule an appointment for a flooring professional to come to your home, citing that an in-person visit is necessary in order to understand everything that will be required to complete the job correctly. Empire Carpet Flooring accepts credit cards. Here are some of the flooring options offered by Empire Today: During a consultation, you can view samples of these flooring styles in your home, or you can browse online and filter products by look, product type, or the functionality you’re looking for in flooring materials.  I'm very happy with the installation and the professionalism from Brian and Marlin! TERRIBLE EXPERIENCE !! You can also ask about its Low Price Guarantee. video for How to Refinish a Wood Table with Paint, How to Apply Epoxy Coating to a Garage Floor, 8 Cheap Flooring Options to Consider in Your Home, 19 Ways to Cut Costs on Your House Remodel, How to Choose Hardwood Flooring for Your Home, Tips for a Successful DIY Laminate Flooring Install, In-home estimate allows you to view flooring samples without going to a store, Price estimates are all-inclusive with the costs of labor, materials, and removal of old floors, You cannot purchase flooring products without installation services, Visualization tool to see your new flooring before it’s installed, Some Empire Today reviews from customers mention issues with installation. Copyright © 2020 This Old House Ventures, LLC. I stated what price I had in mind and he replied how it was probably going to be nearly double. Visit the website to learn more about its locations within popular metropolitan areas in each of the following states: It’s important to note that Empire Today does not have showrooms or retail locations. He drove a beat up car, was not dressed professionally, and spoke with a thick accent (perhaps an illegal alien?).  Could you please redirect your review to Empire Today, the company that does the TV advertisements.Please let me know if you have any questions.Thank you,Samantha. 50% off of your order! Also, Empire has seasonal sales for various flooring products. Empire Today has provided carpet, hardwood, laminate, vinyl tile flooring, and window treatments to more than 2 million customers since 1959. Check out some real Empire Today reviews: Donna V. via BBB said: “Everyone I dealt with at Empire Today was professional and courteous. The carpet I bought was low-end yet looks beautiful! On the other hand, many homeowners complimented the team for being friendly and easy to work with, getting the job done quickly. Typically our four most popular flooring options are carpet, … When your home needs an upgrade that requires professional service, it’s crucial to find and hire someone you can trust. Therefore, the carpet to the basement would have to stay.  We forced them to cancel the contract and send us our money back. Highly recommend this company.”. Empire Carpet you guys should be ashamed of yourselves... my spouse is ready to file papers to go to small claims court and sue for mental and emotional stress I should get major major discount on this bedroom for the inconvenience in the waste of my time not to mention my spouse had to take 3 days off of work for this inconvenience....smfh #neveragain, See all photos from Tanya M. for Empire Carpet Flooring, Hi Tanya,Thank you for taking the time to share your experience. Empire has terrible customer service. The phone rep never followed up. 23 reviews for Empire Today, rated 1.00 stars. I told him then to put down that I cancelled because of him! We ordered carpet from Empire after getting quotes and looking at samples from some independent stores in our area. I was infuriated now and told him he could not refuse to return my money because I wouldn't answer his question. We have purchasedâ¦", "After being referred to Abbey Carpets by my contractor, I contacted them and had them come out to my house for measurements for 2 room hardwood floor replacement due to water damage and re-carpet of 5 bedrooms and hallway.  We are Empire Carpet Flooring located in Northern California and do not go out of state. Yes, to help its customers save money on new flooring projects, Empire Today offers deals and coupons. I called, phone rep. kept insisting on setting up an appointment even though I continued to tell him I already had a rep, he finally said ok, I'll call your rep and be back in touch.
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